The results
Predictive Index played a key role in elevating customer service and employee retention at Canyons. Employee service ratings reached 9.6 out of 10, and the resort was ranked no. 1 for employee friendliness. The resort’s Net Promoter Score also increased about 10%.
The retention rate for permanent employees hit 70% — far above the hospitality industry average. The return rate for seasonal employees jumped 52%, which means employees were happy and thriving when placed in the right roles. Canyons also earned #1 Best Place to Work in Utah based on an independent survey of employees.