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Orchard Software
Increasing efficiency and generating revenue
Orchard Software, a leader in laboratory information systems (LIS), faced an increasing volume of client requests for data analytics and reporting services. Often highly specific and detailed, the ad-hoc requests required slicing Orchard’s LIS data in unique ways, pulling staff away from the company’s core product development goals and delaying the next version of its LIS products.
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The Challenge
Orchard recognized that responding to these customized requests for data insights was unsustainable and required a solution that would allow clients access to self-service data analytics. The company’s primary goal was to design a scalable, cloud-based platform where clients could easily retrieve, slice and analyze their data with stringent access controls to help ensure security and data integrity.
The Solution
Orchard engaged Wipfli to develop a streamlined, cloud-based data analytics solution using Microsoft Power BI and Azure Synapse. Key elements included:
- Automated data processes: With Power BI and Azure Synapse, clients can now retrieve, filter and analyze data without manual support from Orchard’s team.
- Controlled access privileges: Wipfli integrated a controlled-access system to provide customizable access levels, protecting sensitive data and making it accessible only to authorized users.
- Single cloud-based platform: The solution is a single-architecture platform, allowing Orchard to centralize client access to data analytics and create a consistent, efficient experience for clients.
From the beginning, Wipfli understood our processes, communicated with us regularly and brought exceptional project management skills and software development expertise to the table.
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The results
The new data analytics platform has transformed Orchard’s approach to client data requests, driving both internal and client-facing benefits:
- Revenue generation: Orchard now offers the platform as a premier-tier service, turning ad hoc requests into a new revenue stream.
- Improved efficiency: By automating the data analytics process, Orchard’s internal teams are now free to focus on advancing their core product suite rather than responding to repetitive data requests.
- Enhanced client satisfaction: Clients now have on-demand access to insights tailored to their needs, with robust security and the ability to filter and analyze data as desired.
